Thank you for shopping with Troy Outfits. We’re committed to ensuring your order reaches you safely and on time. Please review our shipping policy below.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. Once your order is processed, it will be prepared for dispatch and handed over to our delivery partner.
2. Delivery Method
We offer Cash on Delivery (COD) as our sole payment method. You will pay for your order in full at the time of delivery. Please ensure someone is available at your provided address to receive and pay for the package.
3. Estimated Delivery Time
Delivery times may vary depending on your location, but we generally aim to deliver orders within 3 to 7 business days from the date of dispatch. Rural or remote areas may experience longer delivery windows.
4. Delivery Areas
We currently ship within specific regions. During checkout, you will be notified if your location is within our delivery coverage. If you have any doubts, feel free to contact us before placing your order.
5. Failed Delivery Attempts
In case the delivery cannot be completed (e.g., no one available to accept the package or refusal to pay), the order will be returned to us. You may be contacted to reschedule or confirm further action.
6. Order Tracking
Once your order is shipped, you may receive a tracking ID or update via text or email, depending on availability. This allows you to monitor the status of your delivery.
7. Damaged or Missing Packages
If your package arrives damaged or if items are missing, please reach out to us within 48 hours of delivery with your order details and photos of the issue. We will work promptly to resolve the matter.
If you have any questions or concerns about this policy, please reach out to our customer service team at [email protected].