At Troy Outfits, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy carefully before initiating a return.
1. Eligibility for Return
You may request a return if:
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You received the wrong item.
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The item arrived damaged or defective.
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The item is unused, in its original condition, and in original packaging.
All return requests must be made within 48 hours of receiving your order.
2. Return Process
To initiate a return, please contact our support team with:
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Your order number
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A clear description of the issue
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Photos of the item
Once your return is approved, we will provide instructions on how to proceed. Items sent back without prior communication may not be accepted.
3. Cash on Delivery Orders
Since we operate exclusively on Cash on Delivery, refunds are handled through exchange or store resolution. We do not provide cash refunds. If eligible, you may be offered:
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A replacement of the same item
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An exchange for a different size or product
4. Non-Returnable Items
We do not accept returns for items that:
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Have been used, washed, or worn
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Are returned without original packaging or tags
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Are part of a final sale or marked non-returnable at the time of purchase
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please report the issue within 48 hours of delivery. We will prioritize resolving the problem through replacement or exchange.
6. Cancellation Policy
Orders can only be canceled before they are shipped. Once an item has been dispatched, the order cannot be canceled.
If you have any questions or concerns about this policy, please reach out to our customer service team at [email protected].